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Our Mission

To lead our industry by producing and marketing quality, affordable, tasty treats that satisfies our customers and contributes to a better standard of life.

Established in 1957, Universal Industries Ltd. began as a producer of a single variety of biscuit and has since grown from strength to strength to become a major food manufacturer with over 1,200 permanent employees and a diverse range of products. The company has positioned itself as a leading food, beverage and agro-processing industry and sets a benchmark in the country’s manufacturing sector.

To address joint efforts between government and the private sector to nurture Malawi’s manufacturing base, Universal industries has shifted its focus from primarily being a FMCG manufacturer to providing nutrition to the nation. The nutritional status of the Malawian population remains critical. Although short-term interventions such as supplementation and fortification still need to be reinforced, the company recognise that an investment in long term food based strategies is urgently needed. The mandate is to “Add Value to Malawian Crops from the soil to the supermarket shelf.” Promotion of access of quality nutrition is therefore the goal. To this effect, the company launched the novel Sun Valley Nutrl Gluco Phala, an instant nutritious porridge, and Sun Valley Soya Pieces.
UIL management is constantly being challenged to create innovative solutions that will not only substitute imports into Malawi, but will demonstrate a good regional export potential. The launch of universal Supa Chips and the range of Kamba Magic Mornings in Rice and Coco Puffs, proudly Malawian and the first Malawian Breakfast Cereal, is in line with our corporate drive of developing products specifically targeted at import substitution. The company seeks to do more with less and strive at making the most of our resources, empowering people to do what they do best, and using the power of diverse ideas to overcome challenges. Our core values are providing quality value for money and best customer experience and satisfaction.

In addition to manufacturing, Universal Industries has its own farming operations which produce coffee, potatoes (including seed potatoes) and other crops. The company has vertically backward-integrated its processes with the resource and has made major contribution to improving the value chains of the major crops which it utilises.

Universal Industries is currently working with a number of global partners and donors in various agricultural projects, including public-private partnerships. These partners include Irish Aid, the Bill and Merinda Gates Foundation through the CAVA project, the Business Innovation Facility of DFID, the International Potato Centre, the Ministry of Agriculture and Food Security, and the Government of Malawi, among others. One of Universal Industries goals is to help promote small and medium-sized enterprises which can add value and contribute to economic growth in rural communities.

Our Operating Principles

–    Operate our business on a policy of generation consistent profits for re-investment in products and processes to improve efficiency and maintain our lead in the field
–    Identity and pursue profitable growth opportunities in a related discipline both locally and abroad
–    Follow a process of continuous improvement in every facet of our activities
–    Delight each and every one of our internal and external customers
–    Create a pleasant working environment with an open management style and invest in the development of our employees.
–    Empower our employees to contribute to the success of our company through a symbiotic relationship
–    Review each and every individual’s performance based on mutually agreed targets and reward them accordingly
–    Operate with the highest possible level of integrity and ethical standards to be a good corporate citizen of Malawi, caring for the wellbeing of its people and environment

OUR BRANDS

The house brand represents premium quality that covers a wide range of products including biscuits, confectionery, snacks and beveragessuch as Nyika Spring bottled water and Frooty Orange Squash.

Kamba is synonymous with quality snacks and the popular products under the brand include Jumbo Puffs, Champion, Robot & Top Chip.

The Zokoma brand represents affordable biscuits that provide real value for money including Budget cream, Chunky and Nyonga to mention a few.

The Sun Valley brand caters to household ingredients and easy to prepare foods with a mission of providing nutrition to the Nation.

The Brand is attached to Agri and Agro processing operations reinforcing the company’s mandate of adding value to Malawian crops from the soil to the supermarket shelf.

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