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Ethiopian Airlines

Africa’s largest aviation group, Ethiopian Airlines, has been crowned as the ‘Best African
Airline’ at the 2021 Business Traveller Awards. The votes made by the business travellers
for this year took into account the COVID period with key questions covering airlines’
effectiveness in communication, effective implementation of COVID precautionary
measures, handling of loyalty program member passengers and flexibility of ticket
changes. The questions for the survey allowed passengers to reflect on their experience
before and during the various stages of COVID crisis.

 

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